OPTION 1: When you purchase directly through us, your ticket will be valid for TWO years to come use your tandem flights or packages purchased with us! We offer this policy for company viability as well as to allow our customers who join us from all over the world to enjoy their package at their convenience.
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If you are interested in a detailed list or explanation on what type of conditions and criteria are required for a flight to proceed, please call or email our helpful office staff who will be happy to discuss conditions with you! FULL REFUND POLICY Should you be unable to fly due to inclement weather or due to any personal reasons subject to our discretion and including but not limited to: travel constraints, inconvenience, and COVID-19, all policies stated to you will stand unless directly stated otherwise. Safety is our number one priority here at Lookout Mountain Flight Park, and we ask that you be continuously mindful of this before your purchase.
All of our pilots have been extensively trained in understanding weather policy and conditions that will impede us from safely flying with you before they are eligible for a tandem instructor certification and license.We are not limited to rain cancellation meaning, if it is a beautiful sunny day outside, we may still be experiencing underlying weather conditions that may not be apparent or applicable outside of an experienced pilot’s knowledge but will, nonetheless, be out of our safety margins.
It is important to note that your schedule will be completely dependent on advanced weather conditions. Please be mindful of this when partaking in any form of free-flight activity. Weather is ever changing and cannot ever be 100% calculable. INFORMATION TO KEEP IN MIND BEFORE BOOKING We follow all applicable rules and regulations outlined by the FAA (Federal Aviation Administration) for our sport. Another way to think of our activity: In the very same way of a commercial airline flight being canceled due to inclement weather, causing delays, potential cancelations, or a complete change of plan that will not be eligible for a typical (if any) refund policy, we, too, experience a very similar atmosphere and policy with our free-flight sport. You can still purchase and book tandems directly online by clicking the button "Wanting to fly Tandem?" above OUR INFORMATION We are a family-owned business as well as a completely weather-dependent sport! Because of these reasons, we do not offer a typical refund policy. Please check with our office for online ordering/updates. Īny orders that were processed during the closure of the site will be refunded and a Sales Associate will contact you to start a new transaction. This is for physical, equipment purchases, only and does not include tandem flights. Our E-Store Is Currently Closed and Unavailable. Questions or comments regarding these Terms of Use should be sent by email to and addressed directly to an acting manager. We reserve the right, at our discretion, to change, modify, amend, add, or remove portions of our policies at any given time. PLEASE BE ADVISED OF THE FOLLOWING: Once you have been informed of our policies and you have completed your purchase with us and we have processed your payment this will begin your contractual agreement with us. Get travel inspiration from the Chattanooga Travel Guide !
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